[et_pb_section fb_built=”1″ module_id=”candidates” _builder_version=”4.19.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”0px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text admin_label=”Text” _builder_version=”4.19.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
We understand that choosing the right virtual assistant is a crucial decision. This guide covers important aspects, from the process of matching you with the perfect PA to our flexible working hours, robust security measures, and what happens if you’re ever unsatisfied with your PA. We are here to provide you with the knowledge to confidently navigate our service, tailored to suit your unique business needs.<\/strong><\/p>\n <\/p>\n It is vital that we match our clients with the right PA and vice versa, so we invest a lot of time and thought into ensuring the most effective working partnership possible. Let us know exactly what you\u2019re looking for, your goals and objectives, and any special requirements, and we\u2019ll introduce you to the perfect person to work with you.<\/span><\/i><\/p>\n <\/p>\n Our standard working hours are Monday to Friday from 9 am to 5 pm. If you need flexibility outside of these hours, this can be discussed on your initial call with our Head of PA Services, Sophie Brown<\/span><\/i><\/p>\n <\/p>\n We aim to get things moving as quickly as possible while ensuring nothing is rushed. It\u2019s imperative that the right PA is chosen and successfully onboarded to work for you and your company. We aim to make the process as seamless as possible for you.<\/span><\/i><\/p>\n <\/p>\n This is rarely an issue we are faced with. A lot of thought goes into selecting the right PA for our clients, and it\u2019s very much a collaborative process. However, if there is a situation where, after a period of time working together, you don\u2019t feel as though it\u2019s working, we will manage the situation for you and find a new PA to take over.\u00a0<\/span><\/i><\/p>\n <\/p>\n Keeping our client’s information secure is of the utmost importance to us and we have put in place systems and processes to manage this which includes software that all our PAs have on their systems. As a company, we are accredited with the government-backed Cyber Essentials scheme. This will be discussed on your initial call with our <\/span><\/i>Head of PA Services, Sophie Brown.<\/span><\/i><\/i><\/p>\n <\/p>\n All our PAs have at least 3 years\u2019 experience working as a PA within a senior to board-level environment.<\/span><\/i><\/p>\n <\/p>\n All the PAs on the Designated team work virtually, and they are set up to be able to deliver the highest level of service. If you would prefer a PA to work in your office, we can help you recruit the perfect candidate to work directly for you.\u00a0<\/span><\/i><\/p>\n <\/p>\n On your initial call with us, we will discuss the type of support you are looking for and how we can best deliver that for you. We have a framework describing the roles and responsibilities of a PA and we will be able to guide you through that.<\/span><\/i><\/p>\n <\/p>\n If ever an issue arises, please contact the Head of PA Services, Sophie Brown. Sophie will work closely with you and your PA on an ongoing basis to ensure the relationship is successful.\u00a0<\/span><\/i><\/p>\n <\/p>\n If your PA is on holiday or is unavailable due to sickness, we will ensure cover is provided by another of our exceptional PAs.\u00a0<\/span><\/i><\/p>\n <\/p>\n We operate on a rolling contract basis and ask for one calendar months\u2019 notice should you wish to cancel your contract. So, there shouldn\u2019t be a requirement for refunds.<\/span><\/i><\/p>\n <\/p>\n Matching our clients with the perfect PA is one of the most critical parts of the process. We will get a feel for the style of work and culture of your company and take time to think about who would be the best fit, both from a professional background and also from a personal perspective.<\/span><\/i> <\/p>\n Our packages start at \u00a3335 per month plus VAT.<\/span><\/i><\/p>\n <\/p>\n Our standard working hours are Monday to Friday 9 am \u2013 5 pm.<\/i><\/p>\n <\/p>\n Should you need to cancel our services at any point, we require one calendar months\u2019 notice.<\/em><\/p>\n <\/p>\n Absolutely, that\u2019s one of the significant benefits of our service. We appreciate the change in pace that a working year can bring, and we are happy to flex our services to suit your needs. We ask for one month’s notice when changing packages to allow our PAs to manage their workloads.<\/span><\/i><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”get-in-touch” _builder_version=”4.19.4″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.19.4″ _module_preset=”default” width=”90%” max_width=”90%” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_3″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” text_font_size=”18px” text_orientation=”right” custom_padding=”40px||||false|false” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n Get in touch and start your conversation today<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ disabled_on=”on|on|off” _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/staging.designatedpa.com\/wp-content\/uploads\/2023\/10\/Sophie010ce-scaled-2.png” alt=”designated-group-team-vicky-garbett” title_text=”Sophie010ce-scaled-2″ align=”center” disabled_on=”on|on|off” _builder_version=”4.19.4″ _module_preset=”default” width=”50%” custom_margin=”-70px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” header_3_font=”||||||||” header_4_font=”|600|||||||” header_4_font_size=”21px” header_6_font=”|600|||||||” header_6_font_size=”30px” custom_padding=”40px||||false|false” hover_enabled=”0″ text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_blurb url=”mailto:vicky@designatedgroup.com?cc=jane@designatedgroup.com&subject=Website%C2%A0Enquiry” use_icon=”on” font_icon=”||divi||400″ icon_color=”#524E9C” image_icon_width=”30px” icon_alignment=”left” content_max_width=”60px” _builder_version=”4.19.4″ _module_preset=”default” image_icon_custom_padding=”10px|10px|10px|10px|true|true” custom_margin=”|10px|0px||false|false” custom_margin_tablet=”|10px|0px|40%|false|false” custom_margin_phone=”|||30%|false|false” custom_margin_last_edited=”on|phone” hover_enabled=”0″ custom_css_main_element=”float:left;” border_radii_image=”on|30px|30px|30px|30px” border_width_all_image=”2px” border_color_all_image=”#524E9C” global_colors_info=”{}” image_icon_background_color__hover_enabled=”on|hover” image_icon_background_color__hover=”#524E9C” icon_color__hover_enabled=”on|hover” icon_color__hover=”#FFFFFF” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_blurb][et_pb_blurb url=”https:\/\/www.linkedin.com\/in\/sophie-brown-96698342\/” url_new_window=”on” use_icon=”on” font_icon=”||fa||400″ icon_color=”#007bb6″ image_icon_width=”30px” icon_alignment=”left” content_max_width=”60px” admin_label=”LinkedIn” _builder_version=”4.19.4″ _module_preset=”default” image_icon_custom_padding=”10px|12px|10px|12px|true|true” custom_margin=”|10px|0px||false|false” custom_css_main_element=”float:left;” border_radii_image=”on|30px|30px|30px|30px” border_width_all_image=”2px” border_color_all_image=”#007bb6″ global_colors_info=”{}” image_icon_background_color__hover_enabled=”on|hover” image_icon_background_color__hover=”#007bb6″ icon_color__hover_enabled=”on|hover” icon_color__hover=”#FFFFFF” theme_builder_area=”post_content”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Virtual Assistant FAQs – Designated PA Welcome to our Virtual Assistant FAQs, your one-stop resource for key information about partnering with Designated. We understand that choosing the right virtual assistant is a crucial decision. This guide covers important aspects, from the process of matching you with the perfect PA to our flexible working hours, robust […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"How do I know my PA will understand my business?<\/b><\/h3>\n
Do I have to stick to regular hours with my PA?<\/b><\/h3>\n
How quickly can a PA start?<\/b>\u00a0<\/span><\/h3>\n
What happens if I don\u2019t like my PA?<\/b><\/h3>\n
If my PA works virtually, how do I know my work is secure?<\/b><\/h3>\n
What type of experience will my PA have?<\/b><\/h3>\n
Do I have to have a virtual PA?<\/b><\/h3>\n
How do we decide the scope of work for my PA?<\/b><\/h3>\n
What is the process if I have an issue?\u00a0<\/b><\/h3>\n
What happens when my PA is on holiday or is sick?<\/b><\/h3>\n
Do you offer any refund system if things don\u2019t work out?<\/b><\/h3>\n
How will you match me with the perfect VA?<\/b><\/h3>\n
<\/span><\/p>\nHow much does it cost?<\/b><\/h3>\n
What hours do you work?<\/b><\/h3>\n
What is the notice period?<\/b><\/h3>\n
Can I increase or decrease my hours?<\/b><\/h3>\n
<\/p>\nContact one of our team<\/h4>\n
Sophie Brown<\/a><\/h3>\n
Head of Client Services<\/a><\/h4>\n
020 7952 1460<\/a><\/a><\/h6>\n
Virtual Assistant FAQs<\/b> - Designated PA<\/b><\/h1>\r\n\u00a0\r\n\r\nWelcome to our <\/span>Virtual Assistant FAQs<\/span>, your one-stop resource for key information about partnering with Designated. We understand that choosing the right virtual assistant is a crucial decision. This guide covers important aspects, from the process of matching you with the perfect PA to our flexible working hours, robust security measures, and what happens if you're ever unsatisfied with your PA. We are here to provide you with the knowledge to confidently navigate our service, tailored to suit your unique business needs.<\/span>\r\n\r\n\u00a0\r\n\r\nHow do I know my PA will understand my business?<\/b>\r\n\r\nIt is vital that we match our clients with the right PA and vice versa, so we invest a lot of time and thought into ensuring the most effective working partnership possible. Let us know exactly what you\u2019re looking for, your goals and objectives, and any special requirements, and we\u2019ll introduce you to the perfect person to work with you.<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nDo I have to stick to regular hours with my PA?<\/b>\r\n\r\nOur standard working hours are Monday to Friday from 9 am to 5 pm. If you need flexibility outside of these hours, this can be discussed on your initial call with our Head of PA Services, Sophie Brown<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nHow quickly can a PA start?<\/b>\u00a0<\/span>\r\n\r\nWe aim to get things moving as quickly as possible while ensuring nothing is rushed. It\u2019s imperative that the right PA is chosen and successfully onboarded to work for you and your company. We aim to make the process as seamless as possible for you.<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nWhat happens if I don\u2019t like my PA?<\/b>\r\n\r\nThis is rarely an issue we are faced with. A lot of thought goes into selecting the right PA for our clients, and it\u2019s very much a collaborative process. However, if there is a situation where, after a period of time working together, you don\u2019t feel as though it\u2019s working, we will manage the situation for you and find a new PA to take over.\u00a0<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nIf my PA works virtually, how do I know my work is secure?<\/b>\r\n\r\nKeeping our client's information secure is of the utmost importance to us and we have put in place systems and processes to manage this which includes software that all our PAs have on their systems. As a company, we are accredited with the government-backed Cyber Essentials scheme. This will be discussed on your initial call with our <\/span><\/i>Head of PA Services, Sophie Brown.<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nWhat type of experience will my PA have?<\/b>\r\n\r\nAll our PAs have at least 3 years\u2019 experience working as a PA within a senior to board-level environment.<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nDo I have to have a virtual PA?<\/b>\r\n\r\nAll the PAs on the Designated team work virtually, and they are set up to be able to deliver the highest level of service. If you would prefer a PA to work in your office, we can help you recruit the perfect candidate to work directly for you.\u00a0<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nHow do we decide the scope of work for my PA?<\/b>\r\n\r\nOn your initial call with us, we will discuss the type of support you are looking for and how we can best deliver that for you. We have a framework describing the roles and responsibilities of a PA and we will be able to guide you through that.<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nWhat is the process if I have an issue?\u00a0<\/b>\r\n\r\nIf ever an issue arises, please contact the Head of PA Services, Sophie Brown. Sophie will work closely with you and your PA on an ongoing basis to ensure the relationship is successful.\u00a0<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nWhat happens when my PA is on holiday or is sick?<\/b>\r\n\r\nIf your PA is on holiday or is unavailable due to sickness, we will ensure cover is provided by another of our exceptional PAs.\u00a0<\/span><\/i>\r\n\r\n\u00a0\r\n\r\nDo you offer any refund system if things don\u2019t work out?\u00a0<\/b>\r\n\r\nWe operate on a rolling contract basis and ask for one calendar months\u2019 notice should you wish to cancel your contract. So, there shouldn\u2019t be a requirement for refunds. <\/span><\/i>\r\n<\/span>\r\n<\/span>How will you match me with the perfect VA?<\/b>\r\n\r\nMatching our clients with the perfect PA is one of the most critical parts of the process. We will get a feel for the style of work and culture of your company and take time to think about who would be the best fit, both from a professional background and also from a personal perspective.<\/span><\/i>\r\n<\/span>\r\n<\/span>How much does it cost?<\/b>\u00a0<\/span>\r\n\r\nOur packages start at \u00a3310 per month plus VAT <\/span><\/i>\r\n<\/span>\r\n<\/span>What hours do you work?<\/b>\u00a0<\/span>\r\n\r\nOur standard working hours are Monday to Friday 9 am \u2013 5 pm<\/span><\/i>\r\n<\/span>\r\n<\/span>What is the notice period?<\/i><\/b>\u00a0<\/span>\r\n\r\nShould you need to cancel our services at any point, we require one calendar months\u2019 notice.<\/span>\r\n<\/span>\r\n<\/span>Can I increase or decrease my hours?<\/b>\r\n\r\nAbsolutely, that\u2019s one of the significant benefits of our service. We appreciate the change in pace that a working year can bring, and we are happy to flex our services to suit your needs. We ask for one month's notice when changing packages to allow our PAs to manage their workloads.<\/span><\/i>\r\n\r\n
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